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Returns & Exchanges

At Allkinds we're committed to delivering an awesome experience with every purchase. If you're not entirely satisfied with your order, we are happy to offer you a return or exchange.

Our Returns Policy

Shop with confidence knowing you can easily return or exchange your item(s) within 14 days.

You can return your purchase for an exchange or refund if:

  • You return the product in its original condition, unopened with packaging sealed (and is not an excluded product, hair accessory or gift card);
  • You supply the store receipt/tax invoice or online order confirmation email as proof of purchase

How To Place A Return

VIA POST

  1. Fill and print out the ‘Return by Post’ form

    If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
  2. Post your parcel to our Online Returns Warehouse
    Postage costs for the "return to online" return option are non-refundable under this returns policy.

    Easily return your parcel with Australia Post. Get started
  3. Your return will be processed within 5 business days of receipt
    When your return is processed, we will send you an email to confirm that your refund has been processed.

IN-STORE

Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.

Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.

Refund: The product can be returned for a refund to the payment method originally used for purchase.

Returns/Gift Card: The product can be returned for a refund to a returns/gift card.

Additional Information

AFTERPAY PURCHASES

In accordance with the Allkinds returns policy, Allkinds Online purchases paid with Afterpay can either be returned to the Allkinds Online returns warehouse for a refund to their respective account, or in-store at one of our standalone Allkinds stores.

INTERNATIONAL PURCHASES

International purchases can be sent back to our online returns facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.

FAULTY PRODUCTS

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Allkinds staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.

Allkinds reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product's instructions or
  • Usual wear and tear following use of the product.

You can arrange an inspection of your item by heading into any of our standalone Allkinds stores for an assessment. Alternatively, you can arrange an inspection via post to our online facility. To return your purchase via post for inspection, please complete the Return by Post Form. Please clearly note the fault on the Return by Post Form. You can also contact Customer Service to obtain a free returns link.

Terms & Conditions

[1] Full price products (also known as "white sticker") includes full price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Allkinds Stores: Sale products are identified by their "red sticker". Allkinds Online: Sale products are identified by their advertisement in the "Sale" category.

[3] Return options are only available at Allkinds Stores in the same country as the purchase location which stock the same class or category of product that you would like to return.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Allkinds is not liable for the in-transit damage or loss of products returned by post to Allkinds Online Returns. Allkinds recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Allkinds Online returns.

[6] Delivery fees for Allkinds Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.